Search your inbox for EarthOnMall.
Look for your order confirmation email first. If the order has shipped, also look for a shipping confirmation email.
Order Help
Track your EarthOnMall order.
The fastest way to view your order status is through your EarthOnMall account, your order confirmation email, or the shipping confirmation email sent after your package ships.
Works at launch with Shopify order status
Use account or order email
Support fallback if you need help
Tracking options
Three ways to check your order status.
This launch page uses Shopify’s native customer account, order confirmation, shipping confirmation, and carrier tracking links. No separate order-status backend is required.
Fastest
Sign in to view your orders
Use the email you used at checkout. If your order is connected to your account, you can view recent orders and details there.
Go to account → Order emailUse your confirmation or shipping email
Shopify order emails include order-status and tracking links when available. Search your inbox for EarthOnMall or your order number.
How to find it ↓ Carrier linkTrack directly with the carrier
If your shipping email includes a tracking number, use the carrier’s tracking page for the most detailed shipment movement.
Carrier links ↓
Use your order email
Your order-status link is already in your email.
For launch, this is the most reliable way to access Shopify’s native order status page without building a separate private order lookup system.
Open “View order status.”
The order status link shows your Shopify order page. If tracking has been added, the page can show shipping and tracking details.
Use the carrier link when available.
After the package ships, the shipping email may include a tracking number and carrier link. Tracking can take time to update after a label is created.
Carrier tracking
Have a tracking number? Check directly with the carrier.
Carrier pages usually show the most detailed scan history once the package is moving. Tracking may say “label created” before the carrier receives the package.
Need help
Can’t find your order status?
Send support the details below so the team can find your order faster. Do not send payment card numbers or sensitive personal information.
Send your order number if you have it.
Your order number is usually shown in your order confirmation email and may look like #1001.
Include the email used at checkout.
This helps support locate the correct order without exposing order information to the wrong person.
Include the shipping name and ZIP/postal code.
These details help verify the order if the email or order number is difficult to find.
Tracking FAQ
Common order tracking questions.
These answers help customers understand what to expect before and after a package ships.
Can I enter my order number on this page?
Not yet. For launch, this page uses Shopify’s native order status links, your customer account, shipping emails, and carrier tracking pages. That keeps order data private without requiring a custom order lookup backend.
Where is my order status link?
Your order status link is in your order confirmation email. If your order has shipped, your shipping confirmation email may also include a tracking number and carrier link.
Why does tracking say “label created”?
“Label created” usually means the shipping label has been generated, but the carrier may not have scanned the package yet. Tracking can take time to update after pickup or carrier processing.
Tracking says delivered, but I do not have the package. What should I do?
Check your mailbox, porch, side doors, parcel lockers, mailroom, front desk, neighbors, and household members. Carriers can sometimes mark a package delivered shortly before final placement. If you still cannot find it, contact the carrier and EarthOnMall support.
Can I change my shipping address after ordering?
Contact support as soon as possible. If the order has not shipped, the team may be able to help. Once a package is with the carrier, address changes may be limited.
Why did I receive an order confirmation but no tracking yet?
Order confirmation means the order was received. Tracking usually becomes available after the order is processed, packed, fulfilled, and assigned a tracking number.
Do subscription orders get tracking too?
Yes. When a Subscribe & Save order ships and tracking is added, you should receive shipment information just like a regular order.
Still need order help?
Contact support with your order number, checkout email, shipping name, and ZIP/postal code so the team can find your order quickly.
Privacy note: For launch, EarthOnMall does not display private order details through a public lookup form. Use your account, order email, or support team for secure order help.