EarthOnMall Policy

Privacy Policy

This Privacy Policy explains how EarthOnMall collects, uses, shares, protects, retains, and manages personal information when you visit our website, place an order, create an account, subscribe to communications, use checkout, or otherwise interact with our online store.

Secure Checkout Information We Collect How We Use Information Cookies and Analytics Sharing Information Payment Information Subscriptions Marketing Communications Privacy Rights Data Retention Security Privacy Questions

Overview

EarthOnMall operates an online store that sells consumer products, including health-adjacent products such as nicotine replacement therapy products. This Privacy Policy describes how we handle personal information in connection with our store, products, checkout, customer support, marketing, analytics, subscriptions, and related services.

“Personal information” means information that identifies, relates to, describes, can reasonably be associated with, or could reasonably be linked with a particular person or household. The exact definition may vary depending on applicable law.

By using our website, placing an order, creating an account, subscribing to communications, or otherwise interacting with EarthOnMall, you acknowledge that your personal information will be handled as described in this Privacy Policy.

Secure Checkout

When you place an order, checkout may be provided by Shopify, payment processors, financing providers, fraud-prevention providers, shipping providers, tax providers, subscription providers, and other service providers needed to process and fulfill the transaction.

Payment information may be collected directly by payment processors or checkout providers. EarthOnMall may receive limited payment-related information, such as payment status, transaction confirmation, payment method type, billing details, fraud review signals, and the last digits or other limited identifiers of a payment method where provided by the payment processor.

Checkout information may include

• Name, email address, phone number, billing address, and shipping address.
• Order contents, order value, discounts, taxes, shipping method, and delivery details.
• Payment status, fraud-prevention results, chargeback information, and transaction confirmation details.
• Device, browser, IP address, approximate location, and session information used to support checkout security.

Important limits

No online checkout, website, system, or transmission method can be guaranteed to be completely secure. We use reasonable administrative, technical, and organizational measures designed to protect personal information, but we cannot promise absolute security.

Information We Collect

We collect personal information that you provide directly, information collected automatically when you use our website, and information from service providers or partners that help us operate our store.

Information you provide

• Contact information, such as name, email address, phone number, billing address, and shipping address.
• Order information, such as products purchased, quantities, prices, discounts, shipping method, delivery address, returns, refunds, and order history.
• Account information, such as login credentials, saved addresses, preferences, and customer account activity if customer accounts are enabled.
• Subscription information, such as subscription plan, delivery schedule, billing status, cancellation status, renewal details, and subscription preferences.
• Customer support information, such as messages, return requests, refund requests, damaged item claims, photos you submit, and communications with our team.
• Marketing preferences, such as email or SMS subscription status, communication preferences, and opt-out choices.
• Review, quiz, survey, or form information that you choose to submit through the website.

Information collected automatically

• Device information, such as browser type, device type, operating system, screen size, and device identifiers.
• Usage information, such as pages viewed, products viewed, referring pages, search terms, cart activity, clicks, session behavior, and timestamps.
• Network information, such as IP address, approximate location, and connection information.
• Cookie and similar technology information, such as cookie identifiers, analytics identifiers, advertising identifiers, and preference settings.

Information from service providers and partners

• Checkout, payment, fraud-prevention, and tax information from commerce and payment providers.
• Shipping, tracking, and delivery information from carriers and fulfillment providers.
• Subscription and purchase option information from subscription service providers.
• Analytics and advertising information from analytics platforms, advertising networks, and marketing tools.
• Customer privacy signals, consent choices, opt-outs, and cookie preferences from privacy tools.

Health-related product context

EarthOnMall may sell products that relate to smoking cessation or nicotine replacement therapy. We generally do not ask customers to provide medical diagnosis information, treatment history, prescription information, or detailed health records to purchase ordinary over-the-counter consumer products. However, your purchase history may reveal that you bought a health-adjacent consumer product. We handle order information according to this Privacy Policy.

How We Use Information

We use personal information for business and operational purposes, including:

• To operate the website and online store.
• To process, confirm, fulfill, ship, deliver, and track orders.
• To process payments, refunds, chargebacks, taxes, discounts, and promotions.
• To provide customer support and respond to questions, returns, refunds, damaged item claims, and delivery issues.
• To manage customer accounts, subscriptions, purchase options, renewals, cancellations, and account preferences.
• To send transactional messages, such as order confirmations, shipping updates, return updates, refund notices, subscription notices, and account messages.
• To provide marketing communications where permitted by law and according to your preferences.
• To personalize website content, product recommendations, offers, and shopping experience.
• To analyze website performance, product interest, cart behavior, conversion performance, and customer experience.
• To prevent fraud, unauthorized transactions, abuse, security incidents, policy violations, and harmful activity.
• To comply with legal obligations, law enforcement requests, tax obligations, accounting requirements, platform requirements, payment processor rules, and dispute-resolution obligations.
• To enforce our policies, Terms of Service, purchase option terms, and other agreements.
• To protect the rights, safety, property, and security of EarthOnMall, customers, service providers, carriers, payment processors, and others.

Cookies, Analytics, and Similar Technologies

EarthOnMall and its service providers may use cookies, pixels, tags, scripts, SDKs, local storage, and similar technologies to operate the website, remember preferences, support checkout, measure performance, analyze traffic, personalize content, and support advertising or marketing.

Types of technologies we may use

Required technologies	Support website functionality, cart, checkout, security, account access, fraud prevention, and site operations.
Analytics technologies	Help us understand website traffic, product interest, page performance, cart behavior, and store performance.
Preference technologies	Remember region, cookie choices, display settings, account preferences, and shopping preferences.
Marketing technologies	May help measure advertising performance, personalize offers, or deliver marketing where permitted.

Your choices

Depending on your location and the settings available on our website, you may be able to manage cookie preferences through a cookie banner, privacy preference tool, browser settings, device settings, or data sharing opt-out page. Blocking some technologies may affect website functionality, cart behavior, checkout, account access, or personalization.

How We Share Personal Information

We may share personal information with service providers, platforms, partners, and other parties as needed to operate our business and provide the store.

Service providers and processors

We may share information with companies that help us run our store, including Shopify, payment processors, fraud-prevention providers, shipping carriers, fulfillment partners, tax providers, analytics providers, email and SMS providers, subscription providers, customer support tools, hosting providers, security providers, and professional advisers.

Payment, checkout, and fraud prevention

We share information as needed to process payments, verify transactions, prevent fraud, resolve disputes, respond to chargebacks, and support secure checkout.

Shipping and fulfillment

We share shipping-related information with carriers, fulfillment partners, route protection tools, and other logistics providers as needed to process, ship, track, deliver, replace, or investigate orders.

Marketing and advertising

Where permitted by law and your privacy choices, we may share limited website, transaction, cookie, or contact information with marketing and advertising providers to measure advertising, personalize campaigns, suppress existing customers from certain campaigns, or improve marketing performance.

Legal, compliance, and safety

We may disclose information when we believe disclosure is reasonably necessary to comply with law, respond to lawful requests, enforce our policies, protect rights or safety, prevent fraud, address security issues, or participate in legal proceedings.

Business transfers

If EarthOnMall is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction, personal information may be transferred or disclosed as part of that transaction, subject to applicable law.

Payment Information

Payment information may be collected and processed by payment processors, Shopify checkout, financing providers, digital wallet providers, or other payment-related service providers. EarthOnMall generally receives payment status and transaction-related information needed to process the order, but does not intentionally store full payment card numbers on its own website systems.

Payment providers may process your personal information according to their own terms and privacy policies. Please review the applicable payment provider’s disclosures for more information about how they process payment information.

Subscriptions and Purchase Options

If you purchase a subscription or other purchase option, we and our subscription service providers may collect and process information needed to manage recurring orders, renewal notices, billing status, delivery schedules, subscription changes, cancellations, and customer account access.

Subscription information may include product selection, frequency, next order date, billing status, cancellation status, payment token or payment reference, delivery address, order history, and subscription support messages.

Marketing Communications

If you sign up for marketing emails, SMS messages, promotions, reminders, or other communications, we may use your contact information to send those communications where permitted by law.

Email marketing

You may unsubscribe from promotional emails by using the unsubscribe link in the email or by contacting us. Even if you opt out of promotional emails, we may still send transactional or service-related messages, such as order confirmations, shipping updates, account notices, refund notices, subscription notices, or policy updates.

SMS marketing

If SMS marketing is offered and you opt in, message frequency may vary and message and data rates may apply. You may opt out using the instructions provided in the message, such as replying STOP where supported.

Privacy Rights and Choices

Depending on where you live, you may have rights regarding your personal information. These rights may include the right to request access, correction, deletion, portability, restriction, objection, or opt out of certain data sharing, targeted advertising, sale, or profiling activities.

California and other U.S. state privacy rights

If applicable law grants you privacy rights, you may be able to request that we disclose certain information about our data practices, provide access to personal information, correct inaccurate information, delete personal information, or opt out of certain sale, sharing, or targeted advertising activities.

California privacy law may provide eligible consumers with rights to know, delete, correct, opt out of sale or sharing, limit certain sensitive personal information uses, and be free from discrimination for exercising privacy rights. Whether these laws apply to EarthOnMall may depend on legal thresholds and business practices.

How to submit a request

To submit a privacy request, contact EarthOnMall using the contact method listed on our website or in your order confirmation. Please include enough information for us to verify your request, such as your name, email address, order number if applicable, and the nature of your request.

Verification

We may need to verify your identity before fulfilling a privacy request. Verification may require matching the information you provide with information we maintain. We may deny or limit a request if we cannot verify the request, if an exception applies, or if the request is not required by applicable law.

Authorized agents

Where required by applicable law, you may be able to use an authorized agent to submit a request on your behalf. We may require proof of authorization and may also require you to verify your identity directly with us.

Data sharing opt-out

If our website offers a data sharing opt-out page, cookie preference tool, or “Do Not Sell or Share My Personal Information” link, you may use that tool to exercise available opt-out rights. Your choices may depend on your location, browser settings, cookie status, and applicable law.

Non-discrimination

We will not unlawfully discriminate against you for exercising privacy rights that apply to you. We may still offer different prices, rates, or benefits where permitted by law, such as loyalty, subscription, promotional, or discount programs tied to specific terms.

Sensitive Personal Information

We do not intentionally request sensitive medical records, diagnosis information, prescription records, government identification numbers, biometric information, precise geolocation, or similar sensitive personal information for ordinary online purchases unless needed for a specific legally permitted purpose.

Some information may be considered sensitive under certain laws, such as purchase history involving health-adjacent consumer products. We use this information primarily to process orders, provide support, manage returns or subscriptions, comply with law, and operate our store.

Children’s Privacy

EarthOnMall is not intended for children. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can review and take appropriate action.

Some products may be age-restricted, unsuitable for minors, or intended only for adult use. Product eligibility, age requirements, and purchase restrictions may be handled through checkout, platform controls, payment review, or other compliance tools where applicable.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, accounting, tax, fraud prevention, dispute resolution, legal compliance, customer support, subscription management, analytics, security, and business recordkeeping.

Retention periods may vary depending on the type of information, the purpose for processing, legal requirements, payment processor rules, platform requirements, tax obligations, dispute timelines, chargeback periods, subscription status, and operational needs.

When information is no longer reasonably needed, we may delete, de-identify, aggregate, or retain it as permitted by applicable law and our business requirements.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include platform security tools, checkout security, limited access controls, fraud-prevention tools, service provider controls, and secure communication practices.

However, no method of transmission over the internet, storage system, website, checkout process, or electronic communication is completely secure. You are responsible for maintaining the confidentiality of any account credentials and for using secure devices and networks when accessing our website.

International Visitors

EarthOnMall may be operated from the United States, and service providers may process information in the United States or other locations. If you access our website from outside the United States, you understand that your information may be processed in a country that may have privacy laws different from those in your location.

Available shipping destinations and services are shown at checkout. If we do not ship to your location, certain order-related services may not be available.

Third-Party Links and Services

Our website may link to third-party websites, services, payment providers, shipping carriers, social platforms, manufacturer websites, or other resources that we do not control. This Privacy Policy does not apply to third-party websites or services. Please review the privacy policies of those third parties before providing information to them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, platform requirements, or business operations. The updated version will be posted on our website with a revised effective date when applicable.

If changes are material, we may provide additional notice where required by law or where we determine notice is appropriate.

Privacy Questions

For privacy questions, privacy rights requests, cookie preference questions, data sharing opt-out questions, or questions about how EarthOnMall handles personal information, contact us using the contact method listed on our website or in your order confirmation.

Please include your name, email address, order number if applicable, and a clear description of your request.

This Privacy Policy is intended to explain EarthOnMall’s privacy practices. It does not limit any non-waivable rights you may have under applicable law.